Question 1

How quickly can you fix my stuck garage door?

Accepted Answer

At Polk Garage Doors, we understand that a stuck garage door is more than an inconvenience—it's a security concern. For emergency situations, our technicians typically arrive within 60 minutes. For standard service calls, we offer same-day appointments in most cases. Our fully-stocked service vehicles mean we can complete most repairs in a single visit, getting your door working again as quickly as possible.

Question 2

What causes garage doors to get stuck?

Accepted Answer

Stuck garage doors can result from several issues: broken torsion or extension springs (the most common cause), damaged cables, misaligned tracks, worn rollers, malfunctioning openers, or even temperature-related expansion of metal components. Sometimes it's as simple as dead batteries in your remote or a tripped safety sensor. Our technicians perform a complete diagnostic to identify the root cause before recommending repairs.

Question 3

Do you offer financing for new garage door installations?

Accepted Answer

Yes! We understand that garage door installations represent a significant investment. We offer flexible financing options to help homeowners and businesses manage costs while getting the quality doors they need. Options include 0% interest for qualified buyers, extended payment plans, and lease-to-own programs. Contact us at (330) 956-3876 to discuss financing options for your project.

Question 4

What's included in your warranty?

Accepted Answer

Our 10-year warranty covers both parts and labor on all installations and major repairs. This means if anything we installed or repaired fails within the warranty period, we'll fix it at no additional cost to you. We also honor all manufacturer warranties on doors and openers. Our satisfaction guarantee means if you're not happy with our work, we'll make it right.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend annual maintenance for residential garage doors and bi-annual service for commercial doors with heavy use. Regular maintenance includes lubrication, spring tension adjustment, safety sensor testing, hardware tightening, and a complete safety inspection. This preventive approach extends the life of your door, prevents costly emergency repairs, and ensures safe operation for your family.

Question 6

Do you service commercial garage doors?

Accepted Answer

Absolutely! Commercial garage door service is one of our specialties. We work with warehouses, fire stations, auto shops, storage facilities, and businesses of all sizes. Our commercial services include high-speed doors, rolling steel doors, sectional doors, and loading dock equipment. We offer priority service contracts for businesses that need guaranteed response times.

Question 7

What brands do you install and repair?

Accepted Answer

We're brand-agnostic and work with all major manufacturers including Clopay, Amarr, Wayne Dalton, CHI, Raynor, and more. For openers, we install LiftMaster, Chamberlain, Genie, and others. This allows us to recommend the best solution for your specific needs and budget rather than pushing a single brand.

Question 8

Are your technicians licensed and insured?

Accepted Answer

Yes, Polk Garage Doors is fully licensed, bonded, and insured. Every technician on our team is background-checked and professionally trained. We carry comprehensive liability insurance and workers' compensation, protecting you and your property. Our certifications include IDA (International Door Association) and we're OSHA compliant.

Polk Garage Doors

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